bajji's Privacy Policy

1 Introduction and Scope

This privacy policy applies to all users of bajji platform services — including slots, live casino, sports betting, and related digital services. By using the bajji website or mobile app, you are considered to have accepted the terms of this policy.

bajji is committed to creating a safe and responsible environment for users in Bangladesh. User trust is our most important asset. That is why we have openly set out every step of how we handle data here. Reading our Terms and Conditions will also give you a clear understanding of the legal framework of the service alongside this policy.

This policy applies only to bajji's own digital services. bajji is not responsible for the privacy practices of third-party websites or apps that may be linked to at any point.

2 What Information We Collect

When you open an account and use services on bajji, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth
• Mobile number and email address
• National ID or other government-issued ID details (for account verification)
• Mobile wallet information: bKash, Nagad, Rocket, or Upay number (for transaction purposes)
• Login username and password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Session duration, page visit sequence, and click patterns
• Game play history, betting patterns, and win/loss records
• Session data collected via cookies and similar tracking technologies

2.3 Information Received from Third Parties

• KYC information received from identity verification service providers
• Transaction confirmations received from payment processors
• Information received from fraud prevention and risk assessment services

3 Purpose and Basis for Using Information

bajji uses collected information for the following legitimate purposes:

3.1 Service Operations

We use your information to register accounts, verify identity, process deposits and withdrawals, and keep gaming services running. This information is essential to completing transactions securely through bKash, Nagad, Rocket, and Upay.

3.2 Security and Fraud Prevention

bajji analyses information to detect unauthorised access to accounts and financial fraud. We keep every account secure using SSL encryption and a multi-layer verification process.

3.3 Customer Service and Support

Our team may view your account-related information in order to provide support in Bengali via 24/7 live chat and email. Support conversations may be recorded and reviewed to improve service quality.

3.4 Responsible Gaming

bajji monitors user playing patterns to identify risky behaviour and offer assistance where needed. Our Responsible Gaming policy provides full details on this.

3.5 Marketing and Communications

We may use your mobile number and email to send information about bonuses, promotions, and service updates. You may opt out of these communications at any time.

4 Sharing and Disclosure of Information

bajji never sells your information to third parties. However, certain information may be shared with authorised parties in the following circumstances:

4.1 Service Partners

• Payment processing companies — solely to complete transactions
• Identity verification and KYC service providers — to meet legal obligations
• Cybersecurity and fraud prevention service providers
• Game software providers — where needed to verify game integrity

4.2 Legal Obligations

Upon receiving a written directive from a competent authority or a court order, bajji is required to provide the relevant information. In such cases, we supply only the minimum information necessary.

4.3 Business Transfers

In the event of a merger or acquisition, user information may be transferred to the new operating entity. Should such a change occur, we will notify users in advance.

5 Cookies and Tracking Technologies

Cookies are used on the bajji website to improve your experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Used to keep login sessions active and for security verification.
• Functional cookies: Remember your language preference and interface settings.
• Analytical cookies: Used to understand which parts of the site are used most.
• Marketing cookies: Used to show relevant bonuses and offers.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, turning off essential cookies may cause some platform features to stop working correctly and may disrupt the login process.

6 Data Retention Period

bajji retains your information for as long as it is needed to provide services or to meet legal obligations. Even after an account is closed, information is retained in the following cases:

• Financial transaction records — for the period required by law
• Identity verification documents — for the period specified by regulation
• During any dispute or legal proceedings — until they are concluded

Once the retention period ends, data is securely deleted or anonymised in a way that no longer allows identification.

7 Data Security Measures

bajji follows industry-standard technical and administrative measures to protect user data. Our security framework includes:

• SSL/TLS encryption for all data transfers
• Strong hashing algorithms for password storage
• Two-factor authentication on sensitive systems
• Regular security audits and vulnerability testing
• Access controls — only authorised staff can view relevant data
• A rapid response plan in the event of a data breach

However, no method on the internet is 100% secure. We take every precaution, but it is not possible to guarantee completely impenetrable security.

8 Your Rights and Choices

As a bajji user, you have the following rights regarding your own information:

8.1 Right to Access

You may request to know what information we hold about you. After verification, we will provide it within the specified timeframe.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. Some changes may require re-verification of your identity.

8.3 Right to Request Deletion

You may request deletion of information that falls outside legal retention obligations. After an account is closed, data is automatically deleted once the specified retention period ends.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional messages, let us know at any time via live chat. Essential account and transaction-related communications cannot be turned off.

8.5 Submitting a Complaint

If you have any concerns about how your data is handled, contact the bajji support team directly. You will find contact details on our About Us page.

9 Protection of Minors

All bajji services are for users aged 21 and above only. We do not intentionally collect any information from persons under the age of 21. Age is verified at registration, and full services are not activated until the relevant documents have been verified.

If a minor is found to have created an account and this comes to our attention, that account will be closed immediately and the associated information deleted.

10 International Data Transfers

Some of the infrastructure and third-party services used to provide our services may be located outside Bangladesh. In such cases, your information may be transferred internationally.

Regardless of where data is stored or processed, bajji ensures it is handled in accordance with the protection standards set out in this policy, and that the relevant providers are bound by appropriate data security agreements.

11 Changes to This Policy

bajji reserves the right to revise this privacy policy at any time. For significant changes, registered users will be notified by mobile or email. The date this policy was last updated will always be shown at the top of this page.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. If you object to any change, you may apply to close your account.

12 Contact and Complaints

If you have any questions, requests, or concerns about this privacy policy, please get in touch with us. The bajji support team is available 24 hours a day, 7 days a week in both Bengali and English.

For general questions, you can visit our FAQ page — it covers answers to many common topics.